Frequently Asked Questions (FAQ)

App installation failed.

Check if your device has enough storage space and memory for the installation of this app. Free up space in your device. Ensure that your device has been updated with the most current operating system and software updates. Then retry the installation or use a different device. Before you try to re-install the App, check that you have a working internet connection.

Network server error

Internet connection is unavailable. Check that your device can access the internet.

Cannot open next Module/Unit

Please complete the current unit first. Only then can you progress to the next unit. Starting from the first module, Units/modules are progressive. Previous unit must be successfull completed before next unit becomes accessible.
You can progress to the next units/modules after completing current one.

App says my email Address is not valid

Check that you have provided a vaild email address. Only valid email addresses are acceptable.
A valid email address is important for the delivery of your certificates and for corresspondence with you in connection to your use of our App.

Incorrect Username or Password.

You will have to reset your password. From the log in page, click on "forgot my password" and follow the instruction to reset your username or Password.

App does not start at launch

The minimum memory requirement for the App is not availaibe on your device. Please free up memory or add more memory to your device.

Why do I need to provide my personal details for registration after installation.

We require your personal data as Account data that clearly identify you the user, for legitimate interest and administration of the services that our site and App provide to you.
The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this is our legitimate interests, namely the proper administration of our website, APP and business taking steps, at your request, to enter into such a contract.

For more details see our Privacy and Cookies Policy.